In this course, you will learn how to manage situations involving difficult people at work, through lessons that include the benefits of confrontation, how to prevent problems, using emotional intelligence, how to manage anger, causes of difficult behavior, and a three-step conflict resolution model.

Learning Objectives

• Recognize how your own attitudes and actions affect others
• Find new and effective techniques for dealing with difficult people
• Learn some techniques for managing and dealing with anger
• Develop coping strategies for dealing with difficult people and difficult situations